Return & Exchange Policy
General Guidelines

30-day return window from delivery date

Original receipt required

Items must be:

Unopened

In original packaging

In resellable condition

Return Process

Initiate return request through our portal

Receive prepaid return label (domestic only)

Package items securely

Ship within 5 days of approval

Refund Details

Processing time: 3-5 business days after receipt

Original payment method will be credited

Shipping costs non-refundable (except for defective items)

Exchanges
Subject to:

Product availability

Price differences

Must meet original return criteria

Special Cases
Defective Products:

Report within 7 days

Photo documentation required

Replacement or refund option

Wrong Items Shipped:

Contact immediately

Free return shipping provided

Priority replacement processing

Non-Returnable Items:

Opened sets missing pieces

Custom or personalized products

Clearance/sale items marked “final sale”

Damaged in Transit:

Report within 48 hours of delivery

Save all packaging materials

Claims filed with carrier when applicable